Shipping policy
Shipping Information
Delivery Rates & Estimated Times
We offer free shipping in Finland. Orders are usually processed and shipped on the next business day.
| Destination | Shipping Fee | Estimated Delivery |
|---|---|---|
| Finland | FREE | 1–2 business days |
| Worldwide | €30 | 5–8 business days |
Local Store Pickup
Pickup is available in Helsinki.
Customs Duties & Taxes
Finland
All prices for orders shipped within Finland include applicable taxes and fees. No additional charges will apply upon delivery.
International Orders
For worldwide shipments outside Finland, import duties, customs fees, and local taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are non-refundable.
Returns & Exchanges
We want you to be fully satisfied with your order. If something isn’t right, you may return or exchange your item within 14 days of purchase.
Return Conditions
Returned products must:
- Be unused and in original condition
- Include all original tags and packaging
- Be shipped back within 14 days of the purchase date
Before sending a return, please contact us at:
Return address:
VENSE
Markkinatie 6
00700 Helsinki
Finland
Please include your full name and order number inside the package.
Customers are responsible for return shipping costs.
Exchanges
To request an exchange, email vense925@mail.com with:
- Your order number
- Reason for exchange
- Desired replacement size
Once your return is received and approved, we’ll send the replacement item free of charge to your original shipping address. Sharing the return tracking number can help speed up the process.
Refunds
After receiving and inspecting your return, refunds are typically processed within 5 business days. The refund will be issued to the original payment method used during checkout.
Please note that original shipping fees are non-refundable.
Contact
For any questions regarding orders, shipping, returns, or exchanges, contact us at:
We aim to reply within 24 hours.