Shipping Information

Delivery Rates & Estimated Times

We offer free shipping in Finland. Orders are usually processed and shipped on the next business day.

Destination	Shipping Fee	Estimated Delivery
Finland	FREE	1–2 business days
Worldwide	€30	5–8 business days

Local Store Pickup

Pickup is available in Helsinki.

Customs Duties & Taxes

Finland

All prices for orders shipped within Finland include applicable taxes and fees. No additional charges will apply upon delivery.

International Orders

For worldwide shipments outside Finland, import duties, customs fees, and local taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are non-refundable.

Returns & Exchanges

We want you to be fully satisfied with your order. If something isn’t right, you may return or exchange your item within 14 days of purchase.

Return Conditions

Returned products must:

Be unused and in original condition
Include all original tags and packaging
Be shipped back within 14 days of the purchase date

Before sending a return, please contact us at:

vense925@mail.com

Return address:

VENSE
Markkinatie 6
00700 Helsinki
Finland

Please include your full name and order number inside the package.

Customers are responsible for return shipping costs.

Exchanges

To request an exchange, email vense925@mail.com with:

Your order number
Reason for exchange
Desired replacement size

Once your return is received and approved, we’ll send the replacement item free of charge to your original shipping address. Sharing the return tracking number can help speed up the process.

Refunds

After receiving and inspecting your return, refunds are typically processed within 5 business days. The refund will be issued to the original payment method used during checkout.

Please note that original shipping fees are non-refundable.